THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF SportsExpress.com.  YOUR VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER COLLECTIVELY "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW. SPORTS EXPRESS MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE AND YOUR SUBSEQUENT VIEWING OR USE OF SportsExpress.com WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS. THERE MAY BE ADDITIONAL TERMS AND CONDITIONS PROVIDED THROUGHOUT SportsExpress.com GOVERNING YOUR USE OF PARTICULAR FUNCTIONS, FEATURES, INFORMATION AND APPLICATIONS AVAILABLE THROUGH SportsExpress.com.

The Terms and Conditions contained in this Sports Express Service Guide supersede all previous Terms and Conditions, amendments, supplements, and other prior statements concerning the rates and conditions of Sports Express service to which these Terms and Conditions apply. Sports Express reserves the right to unilaterally modify, amend, change or supplement the Sports Express Service Guide and these Terms and Conditions including, but not limited to, the rates, services, and features of service without notice.

The following pages contain the Sports Express Terms and Conditions applicable to the transportation of luggage, golf clubs, bikes, and skis or other item by Sports Express services including, but not limited to, any such items tendered by Travel Guests utilizing Sports Express automated systems, manifests, air bills, labels, shipping software and stamps.

Non-Waiver

Any failure by us to enforce or apply a term, condition or provision of the Sports Express Service Guide does not constitute a waiver of that term, condition or provision and does not otherwise impair Sports Express’ right to enforce such term, condition or provision.

Inspection of Goods

We may, at our sole discretion, open and inspect any item without notice.

Firearms

Sports Express cannot accommodate the transportation of firearms at this time.

PACKAGING AND MARKING

• You must comply with all applicable local, state and federal laws, including those governing packing, marking and labeling for all shipments.
• All packages must be prepared and packed by the sender for safe transportation in an express transportation environment and ordinary care in handling. Proper packaging must adequately protect any articles susceptible to damage as a result of conditions that may be encountered in an express transportation environment, such as changes in temperature or atmospheric pressure.
• Each travel case or piece of luggage must be legibly and durably marked with the name, address and ZIP code of both the sender and recipient. The address label must be secured by pressure-sensitive tape wrapped completely around the object. Alternatively, the tie-on tag provided by Sports Express and other couriers for air bills or for labels may be used. If possible, also place identification inside each bag
• Never send a bag that doesn’t completely close. If you need a luggage strap or bungee cord to keep the bag closed, it probably won’t survive the transport.
• Do not pack clothing with your ski, golf, or bike cases. Sports Express shall not be held liable for the loss, damage, or delay of clothing packed with sports equipment. Use non-essential items, such as towels, for padding equipment.
• You must use Sports Express recommended packaging (travel cases, suitcases) or new corrugated boxes in good, rigid condition of adequate size to allow a minimum of 2 to 3 inches of cushioning of contents on the top, bottom and sides. Cardboard boxes alone are not considered adequate packaging and Sports Express does not provide damage insurance for items in cardboard boxes.
• Do not strap, fasten or otherwise secure baggage such as sleeping bags, luggage racks, or umbrellas, which is not independently tagged and/or packaged to other baggage.

For information on how to package your item, or questions regarding appropriate packaging, please call the Sports Express Travel Concierge Desk at 800.357.4174.

Restricted Articles

If you have a questionable item, please contact our Sports Express Concierge Services at 800.357.4174 for more information. You may have an article that is classified as a dangerous good, which is restricted for transport.

You are prohibited from tendering the following items for delivery, and they will not be accepted:

• Cash, currency, collectible stamps and coins.
• Live animals, including birds, reptiles, and fish.
• Animal carcasses , . animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction does not apply to properly packaged meat or poultry products intended for human consumption.
• Human corpses, or body parts or cremated or disinterred human remains.
• Items that require us to obtain a federal, state or local license for their transportation.
• Items that may cause delays or damage to equipment, personnel or other Items.
• Lottery tickets and gambling devices where prohibited by federal, state or local law.
• Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
• Packages that are wet, leaking or emit an odor of any kind.
• Packages that are wrapped in Kraft paper.
• Live insects.
• Explosives: Fireworks, Signal flares, sparklers or ammunition of any kind
• Flammable Liquids or Solids: Fuel, paints, lighter refills, matches…
• Household items: Bleach, spray starch, insecticides, drain cleaners and solvents…
• Pressure containers: Spray cans, butane, fuel, scuba tanks, propane tanks, CO2 cartridges and self-inflating rafts…
• Mace, tear gas or pepper spray
• Other Hazardous materials: Dry ice*, gasoline-powered tools, wet-cell batteries, camping equipment with fuel, radioactive materials (except limited quantities), poisons, infectious substances.
• Dry ice may be transported provided certain requirements are met. Contact a Travel Concierge.
• Items that are prohibited by applicable local, state or federal law . Notwithstanding any other provision of the Sports Express Service Guide, we are not liable for delay of, loss of or damage to an item of any prohibited item.

Many common items used everyday in the home or workplace may seem harmless; however, when transported by air, they can be very dangerous. In flight, variations in temperature and pressure can cause items to leak and/or generate toxic byproducts.

Fragile Items Liability

The following items may be accepted by Sports Express for transportation; however, under no circumstances will Sports Express provide damage insurance (only loss):

• Artistic items such as sculptures, paintings, pictures, framed or unframed and models. Decorator items and artifacts
• Chinaware, ceramics and pottery
• Electronic and mechanical items such as audio and video equipment, sensitive calibrated tools and instruments, computers, cellular telephones microscopes, electrographs and medical equipment
• Garment bags and suit/dress covers of light, flimsy plastic or vinyl designed for carrying and not shipping
• Glassware of any type
• Musical instruments and equipment such as guitars, violins, cellos, harps, drums, amplifiers, and speakers that are not protected or in carrying cases that are not sufficient to prevent damage during the course of normal baggage handling. String instruments must have strings loosened prior to transport.
• Perishable items such as floral or nursery stock, plant and floral displays and foodstuffs.
• Photographic and cinematographic
• Precision items such as oscilloscopes, telescopes, meters, and polygraphs
• Toys such as dolls, doll houses, model trains and airplanes
• Dentures and Retainers
• Miscellaneous Items such as sample goods for resale, heirlooms, collectables, precious metals and stones, souvenirs, gifts toolboxes, and irreplaceable items
• Essential clothing inside of sporting gear cases.

LIST OF APPROVED TRAVEL CASES

·          Bike
Sports Express will insure bikes for damage and loss, provided they are packaged properly into one of the travel cases defined below. Bikes may be packaged in soft-sided cases and cardboard boxes; however, they would then be insured for loss only (not damage).
o TriAll 3
o Performance X-Port Travel Case
o Serfas Bike Armor
o Serfas Sidewinder Case
o Crateworks Pro 1
o Crateworks XL-C
o Trico Ironcase
o Aircaddy
o Sci Con Aero-Tech 71 and 72
o B&W Bicycle Transport
o Bike Pro Pedal Pack
     

• Golf
  Sports Express will insure golf clubs for damage and loss, provided they are packaged properly into a hard-sided or padded soft-sided golf case. Sports Express will accept clubs packed in non-padded nylon and canvas bags; however, they would then be insured for loss only (not damage).
  The following are approved cases:
  o Spartan
  o Club Glove
  o Sweetspot
  o Club Porter
  o Caddytrax
  o Journeyman
  o Tour Caddy
  o SKB
  o Bagboy
  o Datrek
  o Ogio
  o Delta
  o Sun Mountain
  o Trav-A-Lite
  o Golf Around
  o Cargo Golf
  o Golf Light
  o TLC
  o Armor Gear
  o Porterline
  o Mizuno
  o Yonne
  
  
• Surfboards and Wakeboards
  Sports Express will insure surfboards and wakeboards for damage and loss, provided they are packaged properly into a hard-sided travel case, such as the brand defined below. Surfboards and wakeboards may be packaged in soft-sided cases and cardboard boxes; however, they would then be insured for loss only (not damage).
  o Malibu hard cases
  
  
• Ski & Snowboard
  Sports Express will insure skis for damage and loss, provided they are packaged properly into a hard-sided or padded soft-sided ski case. Sports Express will accept skis packed in non-padded nylon and canvas bags; however, they would then be insured for loss only (not damage).
  o Sportube
  o Burton
  o Bonfire
  o Swix
  o Dakine
  o Samsonite
  o High Sierra
  o Head
  o Atomic
  o Fischer
  o Technica
  o Rossignol
  o K2
  o Volant
  o Salomon
  o Volkl
  o Dynastar
  o Nordica
  o Surfdogz

If your travel case is not listed and you have questions about your case, please call (800) 357-4174 and a Travel Concierge would be happy to help you.

PICKUP AND DELIVERY

Pick Ups

• We require a minimum of two hours lead-time from the time the item(s) are scheduled for pickup. (Contact a Travel Concierge for the specific lead times required). Subject to service availability.
• Repeated pickup attempts without packages being ready may result in the cancellation of pickup privileges.
• If you would like a proof of pickup, you can call Sports Express or elect to receive a Sports Express notification after completing your profile information on the web.
• Make sure you let the hotel/condo/resort know about the prepaid pick up and have them take the bags to the correct collection location. This may be different than the delivery location.
• For Express pickups: Electronic airbills are emailed automatically 24 business hours before the scheduled pickup time. Airbills must be printed prior to pickup. If the pickup is scheduled from a business (i.e. hotel, golf shop, etc), Sports Express will make arrangements directly with the appropriate contact at the pickup location and therefore it is not necessary for you to print the airbill(s) from your email.
• For Ground pickups: Drivers will bring calltags to affix to your items prior to pickup. NOTE: The calltags that are used for ground pickups do not adhere well to plastic travel cases or kayaks. To make sure your item makes it to its destination on-time we recommend that you (1) put an ID tag that has the DESTINATION address and a contact phone number on both the inside and outside of the bag/case/boat and (2) applying pieces of masking/packaging tape to your bike case/kayak boats, and make it wide enough that the sticky label could adhere directly to the tape.
• For Ground pickups, if the pickup address is not in a metropolitan area it may take up to 1 additional business day to complete your pickup. If this occurs, your delivery will then be 1 business day later. Please account for this additional day when booking your order.

Deliveries

• Packages cannot be delivered to P.O. Boxes or P.O. Box ZIP codes. Package addresses must include the complete street address and ZIP code of the recipient. Incorrect or incomplete delivery addresses will result in additional fees and delayed delivery.
• We do not offer a "restricted delivery" service, and may deliver to someone other than the person named as the recipient. We also may make an "indirect" delivery. Indirect delivery is a completed delivery to an address or location other than the address on the air bill.
• Deliveries to hotels, hospitals, government offices or installations, university campuses or other facilities that utilize a mailroom or other central receiving area will be delivered to the central receiving area, unless otherwise authorized and approved by Sports Express.
• If a delivery is refused by the recipient, leaks, or is damaged due to inadequate packaging, the item will be returned to the sender, if possible. If the sender refuses to accept the returned item or it cannot be returned because of leakage or damage due to faulty packaging, the sender is responsible for and will reimburse Sports Express for all costs and fees of any type incurred in connection with the storage or disposal of the item or the cleanup of any spill or leakage from the item.
• If you would like a proof of delivery you can call Sports Express or elect to receive a Sports Express notification after completing your profile information on the web.

Undeliverable Items

An undeliverable item is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

• The recipient of a “Hold at Carrier Location” delivery cannot be located.
• The recipient refuses to accept the delivery.
• The recipient’s delivery address cannot be located.
• The delivery was addressed to an area not served by the carrier.
• The delivery’s contents or packaging are damaged to the point that rewrapping is not possible.
• The delivery would likely cause damage or delay to other deliveries or property or injury to personnel.
• The delivery contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the item at a delivery location on the initial delivery attempt or reattempts.
• The item was improperly packaged.

When practicable, we will contact the sender for instructions on returning or otherwise disposing of the package. If the sender requests return, it will travel by normal delivery services (fees will be charged to the sender). If item remains undelivered, sender will pay for any additional return charges.

Signature Releases

Items with no added insurance value above the standard $500 of coverage will automatically be left, at the driver’s discretion. Items with a declared value of over $500, but less than $5,000 may be delivered and released without obtaining a signature when the sender has authorized a release by choosing the Release Signature selection during the online booking process and accepting the terms for deliveries without requiring a signature. Acceptance of the terms will constitute Release Delivery Authorization and an Indemnification Agreement for Sports Express, LLC and its Carrier Partners, or, at our sole option, upon oral or written instruction from the sender or recipient. A delivery may also be released without a signature if the recipient has provided authorization by signing the Release Delivery Authorization and Indemnification Agreement for Recipients (obtained at www.SportsExpress.com/Static/Form.asp) or by requesting a copy of the agreement at 800.357.4174. You must fax Sports Express a signed copy of this agreement prior to your pickup. We also reserve the right to release packages at residential delivery locations without obtaining a signature, provided that none of the restrictions below apply.

At our sole discretion, some shipments may not be released without a delivery signature even when release is authorized, for the following reasons:

1.         Damaged items.

2.         Packages containing dangerous goods.

3.         Drugs (including prescription drugs), firearms or perishable items.

4.         Alcohol or tobacco items.

5.         The delivery location or circumstances are unsuitable for release without signature as determined in our sole discretion.

6.         Pharmaceutical items.

7.         Poor weather conditions

If there is a Release Delivery Authorization for a delivery location on file with Sports Express, LLC or its Carrier Partners, every attempt will be made to honor this. If a signature release waiver is not requested, an item may still be left without signature if there is a Release Delivery Authorization for a delivery location on file. If there is a Release Delivery Authorization for a delivery location on file, but the item should not be left without signature, please contact Sports Express, LLC to notify us of the change.

Re-routed Deliveries and Address Changes

• If you need to make an address hange, or if in order to make a successful delivery Sports Express must correct the address given, you will be charged an address change fee [of $10].
• If you choose to have a package re-routed to a new city entirely, you will be charged the first amount, plus the cost of re-routing the bag from one city to another.
• A special handling charge of $10 will charged to the order for each rerouted package. This charge will not be applied when a package is changed to "Hold at Carrier Location" and the carrier location is in the same city as the city on the air bill. Otherwise, the special handling charges will apply.
• To reroute a delivery the sender must call the Sports Express Travel Concierge service desk at 800.357.4174 and provide us with the order number, the new destination and a valid contact telephone number for the recipient.
• Our Money-Back Guarantee Policy does not apply to deliveries that are rerouted. We have no liability for any remedy for service failure for these deliveries.
• Only one reroute will be allowed per item per travel leg.
• Sports Express or its carriers may require photo identification of the person authorized to pick up the package.
• Sports Express will determine the routing of all deliveries, including the mode of transportation used, and may use air transportation, ground transportation or any combination thereof in providing our services. We reserve the right to divert any delivery (including use of other carriers) in order to facilitate its delivery.

Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return any item and may do so in our sole discretion and without liability to us. We will execute that right in cases in which (but not limited to):

• The item may cause damage or delay to other items, property or personnel,
• The item is likely to sustain damage or loss in transit because of improper packaging or otherwise,
• The item contains any prohibited items,
• The account of the person or entity responsible for payment is not in good credit standing, or
• When acceptance of the item may jeopardize our ability to provide service to other customers.
• We believe that our services may be used in violation of federal, state or local laws.

Extra-Large Items

For domestic Express deliveries, Sports Express cannot transport items that weigh more than 150 lbs or are longer than 119” in length. Also, the item must not exceed 165” in length + girth combined. For Ground the same restrictions apply, but in addition no item cannot exceed 109” in length.

For international deliveries, Sports Express cannot transport items that weigh more than 150 lbs or are longer than 109” in length. Also, the item must not exceed 130” in length + girth combined.

The length and girth of an item is length plus twice the height plus twice the width. If the dimension includes a fraction, a fraction of 1/2 or greater will be rounded up to the next whole number; a fraction less than 1/2 will be rounded down to the next whole number.

Delayed Sporting Equipment or Personal Luggage

Sports Express promises that every avenue will be exhausted to ensure sporting equipment and personal luggage is picked-up and delivered on the scheduled dates of service. In the event that sporting equipment or personal luggage is not picked up or delivered on scheduled dates of service, reasonable efforts will be made to ensure the item(s) are returned to you as soon as possible. Returning your gear may take longer on international flights due to Customs and Immigration procedures at the destination airport.

We sincerely apologize for any inconvenience you may experience should your personal property be delayed. Such isolated incidents are not typical of Sports Express’ high standard of service.

In the event of a delayed pickup the Travel Guest can expect the following:

• In the event that a pickup window is missed and the next available pickup window that same calendar day can be scheduled, then this will be the first action taken.
• If the above cannot be done, then Sports Express will arrange, free of charge, for a faster service option to be arranged so that the Travel Guest’s item(s) arrives to the destination on the original scheduled delivery date.
• If it is deemed that the missed or late pickup was due to the negligence of the Travel Guest (e.g., the Travel Guest wasn’t present during the scheduled pickup window for pickup of items by shipper) then any fees from changes being made to an order involving that pickup will be passed on to the Travel Guest.
• In order for a change made to a late or missed pickup to be free of charge, the late or missed pickup must be deemed to have been due to the negligence of Sports Express or one of its partners.
• NOTE: For Ground pickups, if the pickup address is not in a metropolitan area it may take up to 1 additional business day to complete your pickup. If this occurs, your delivery will then be 1 business day later. Please account for this additional day when booking your order.

In the event of a delayed delivery the Travel Guest can expect the following:

• If sporting equipment items are delayed until the next day from original date of service, Sports Express will arrange and pay for the rental of comparable equipment until your items can be delivered to you. Sports Express does not make special arrangements for clothing that is packed with sporting equipment and is delayed.
• Sports Express assumes no liability for delay, which may occur as direct or indirect acts of God, breakdown in transportation equipment, riots, strikes, or from any action, omission or commission beyond the control of Sports Express. In these instances it shall not be the responsibility of Sports Express to pay for resulting costs and expenses, including, but not limited to rental equipment, purchase of equipment and personal luggage contents.
• In the event luggage is delayed, Sports Express will reimburse the Travel Guest with a pre approved expense up to $1000. (This applies to luggage only – if sports equipment is delayed then rental of comparable equipment is arranged.) The amount issued will be deemed on a case-by-case basis. In order to receive a full refund for items purchased due to a delayed delivery, the items and receipts must be returned to Sports Express at the completion of the trip
• Sports Express will be liable for personal property only for the period in which it is in the custody of Sports Express. Sports Express and its couriers do not condone or assume liability or responsibility for property left unattended while waiting for pick-up by a carrier. Sports Express is not responsible for any equipment or bags after they are delivered to their final destination. Nor is Sports Express negligent for a delay of delivery, if the carrier’s air bills fall off.
• If there is a problem with a delayed delivery, you should notify a Travel Concierge so we may obtain information pertinent to locating your articles. At that time, Sports Express will explain the recovery process. Our Travel Concierge Services staff will make every effort to keep customers advised of our progress in locating delayed personal property through daily phone calls and/or emails.
• Sports Express is not negligent if items are delayed due to a designated contact person not being available for pick-up or delivery. The carrier will attempt to deliver three times before sending the item back to the sender. Arrangements can be made with Sports Express to reschedule deliveries to the same or different address. If no arrangement is made, and the gear is sent back, Sports Express is not responsible for rerouting delivery charges.

International Deliveries

Sports Express will not be held liable, nor will its Money-Back Guarantee apply, for regulatory delays caused by Customs inspections. Such delays are manifest and beyond the locus of control of Sports Express and its Travel Concierge.

Packages sent internationally may not be locked (this includes TSA locks), as customs may need to inspect. If packages are locked, this could cause delays. Sports Express is not responsible for delays or damage to suitcases due to locked packages.

Sports Express shall not be held liable for duties and surcharges arising from International Deliveries; all such fees shall be passed onto the Travel Guest. Sports Express will take every step possible to ensure that the proper paperwork is prepared and filed in order to prevent excessive and inappropriate duties and surcharges arriving from International Deliveries.

In order to be eligible for free duty and tax entry, Sports Express requires a copy of your passport, round-trip flight itinerary, and complete packing list of items being sent. Items must be personal effects sent to the foreign country for your personal and temporary use.

For one-way transportation of a bag going to either France or Canada, you are subject to pay duties and taxes unless you can provide proof that the bag exited the country (ie: tracking number or airline baggage tag). If this information is not immediately available at the time of duty and tax assessment, you will need to pay the fee and be refunded upon providing proof of re-export.

RATES

• Rates and service quotes by a Sports Express Travel Concierge or the Sports Express website are based upon information you provide. Final rates and service may vary based upon the delivery actually tendered and the application of these Terms and Conditions.
• Weight or dimensions exceeding the Stated Limits of the Sports Express equipment list or the custom weights and dimensions you provide us are subject to additional charges. Adjustments to your bill may occur retroactively after the order has been completed.
• Items are quoted for both actual and dimensional weight, whichever is greater. To calculate the dimensional weight for domestic travel, multiply length (longer side) by width by height of each package (all in inches) and divide by 194. For international transportation you divide by 166.
• If a customer wishes to pick up or drop off personal property at a carrier’s shipping center, Sports Express will not refund any part of the transaction.
• Additional charges apply for Saturday services. Subject to service availability.
• Some resorts and hotels may assess a handling fee for incoming and outgoing packages. Any handling fees assessed by your destination must be paid directly to the hotel or resort and are separate from Sports Express charges and your Sports Express order. Sports Express recommends calling your destination to determine if any fees will be assessed. If you would like Sports Express to contact your destination for this information, just let a Travel Concierge know and we’ll be happy to help you.
• Any conflict or inconsistency between the Sports Express Service Guide and other written or oral statements or quotes concerning the rates, features of service, and terms and conditions applicable to Sports Express service will be controlled by the Sports Express Service Guide, as modified, amended, changed or supplemented. We are not liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quote made prior to tender of the delivery and the rates, and other charges that we invoice to you.

Additional Insurance

Liability is limited to $500.00 per item unless a higher value is declared in advance and additional insurance is purchased. If you are traveling with items valued beyond the standard sporting equipment and personal luggage liability allowance, you may decide additional insurance is necessary. Additional insurance may be purchased when you are placing your order on-line or over the telephone. Here are a few guidelines:

• Excess valuation insurance covers loss of sporting equipment and personal luggage; it does not cover damage to the travel case
• Additional insurance is available for $1.20 per $100.00 of coverage. (Internationally at $1.50 per $100)
• The total valuation on your order may not exceed $5,000 USD per equipment type. Internationally the total valuation must not exceed $2,500 per package.
• The total valuation includes the standard liability allowance ($500) + excess valuation insurance purchased.
• Sports Express will insure provided the items are properly described, properly packaged and undamaged prior to shipping. Maximum liability is not automatic – damage or loss value must be proven.